Trukkin is a logistics aggregator platform based in the United Arab Emirates which empowers business opportunity for drivers, contractors, and transporters. Trukkin is the logistics partner of big industries like glass, salt, etc and helps them to deliver items from one point to another. Trukkin also works on a contractual basis with them.
The major problems Trukkin team was facing that their existing booking system was too complex with an unfriendly UI and took too much time for creating bookings. The users had to enter 15-20 fields for creating a booking which consume too much time and give a bad user experience. As a result, their customers don’t use their booking system and preferred offline bookings via phone calls.
They were looking for a tech solution which can create a booking just by entering 3-4 fields to save their users time and to ease their internal team from managing too much extra information.
Also there are many features which are crucial for every logistics company were missed in their existing software.
After analyzing Trukkin’s problems and gathering their requirements, we at Volumetree as their technology partner solved their problem in a very efficient way and without effecting their ongoing business.
We developed a robust booking system in the form of mobile app for them using the latest and demanding technologies to ensure seamless user experience. In this system, a user can create a booking just by entering 3-4 fields which hardly take 2 minutes to complete a booking.
In addition to it, we designed their User Interface with a touch of user friendly animations and added many important features like request a callback, repeat last booking, shipment tracking, express bookings for emergency which were missing in their last booking system.
Also we provide an extra feature in this mobile app which makes it stand out, in this app customers can see the shipment documents and driver’s information for fraud prevention.
To make things easier for Trukkin’s team in managing the deliveries, we developed a clean and easy to use web-based admin panel to track, maintain and manage deliveries effectively. This panel allows admin to see the customers’ callback requests, customer creation, finance management (payments, comments, invoices, date of booking), etc.
By upgrading their online booking system, they achieved prodigious results. Their customers who did not like to use their mobile app, now they always create bookings by using new mobile app because of its user experience and to save their time. They can track each and every driver which results in nullify the cases of frauds and in addition to it, this generates the credibility of their business in entire GCC market with their unique branding.
We followed an entire agile methodology in this project where tasks were performed parallelly to cut down the time frames and to utilize the resources efficiently.
As we had a very short time frame, all team members were working in parallel to meet the deadlines. More testers were deployed and other resources were also multiplied to achieve a hard timeline. In this, while the design was developed 30-40 percent, we initiated the backend, the UI creation of it, the API integration and the testing process of Elby.
Out of one and a half months, two weeks were gone completely into doing the initial discovery of the project which basically consists of ideation, brainstorming, research and specifying what application is actually going to have in a language the development team understands. During this time frame, we initiated their designs and wireframes parallelly which took around one and a half weeks in the approval process from Elby’s team. Right after that, we initiated the development and the development time frame was around one month.